Customer Advisory Board
The Customer Advisory Board was put in place so that the CentralCommand Marketing Team can get your opinion about potential new features and functionality we will be adding in new releases and what enhancements you would like to see included in coming releases. The purpose of this process is to make sure we are providing solutions that are market driven. Below are the steps we will go through to incorporate your feedback into each semi-annual release:
- We do our research & analysis of the marketplace
- We match those market needs with CentralCommand’s capabilities and potential
- We propose what core new functionality needs to be on the next release
- We collect all the enhancement requests submitted through ServiceWise
- We send the Proposed New Functionality and Proposed Enhancement lists for you to review and provide feedback. Our liaisons in getting your feedback are the Customer Advocates (notated below)
- Each Customer Advocate will contact you directly and set up a meeting for your team to conference and discuss what functionality or enhancement should be prioritized.
- As a group with your Advocates you will provide feedback to the new functionality we propose and place the enhancements in priority order for us to address.
- The Customer Advocates will then conference to represent the consensus agreed upon by each team.
- The list with proposed changes is then submitted to marketing for consideration
- Product development begins their work with new functionality first and enhancements second.
The Customer Advisory Board teams with Customer Advocate contact information are detailed below: Blue Team Participants Include: Adelman Travel Travel Leaders - Travizon
- Omega World Travel
- UltraMar Travel
- Corporate Travel Oakbrook
- Preferred Travel
UK Team Participants Include: - BJB Travel
- Commodore Travel
- Travel Management Group, UK
Orange Team Participants Include: - Destinations Travel
- Picasso Travel
- CTPI
- Dillards
- Balboa Travel
Canada Team Participants Include: - LMG-The Loyalty Group
- BTI Canada Inc.
Red Team Participants include: - JTB, USA Inc.
- Journey Corp.
- Tzell Travel and Tours
- Rich WorldWide
- Shorts Travel Mgmt.
US ASP Team Participants Include: - Canyon Creek Travel
- Constellation Brand Inc./CDB Travel
- Premier Travel
- Maximus Inc.
- OT&T Travel
- Rodgers Travel
- Sony Pictures
- Happy Tours Travel
- Marco Services LTD.
- Jet Blue Airways, Inc.
- Dar El Salam
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