Help Desk
Agresso Travel Industry Solutions provides service and support to all customers who are using the Sabre CentralCommand with Agresso software in accordance with the Sabre maintenance agreements. If you experience problems while using CentralCommand, you should first inform the Customer Contact in your organization. If the problem cannot be resolved locally, please contact the Agresso Travel North American Customer Support Center at: LOGIN CENTERSupport Center The primary avenue to support, the Login Center allows the user to search a knowledge base to find answers to previously posted questions or create an incident report for an issue that has not been previously logged. Use your login that was provided during product implementation to access the system. Guidelines for issue resolution are as follows: Please be mindful of priority requests. - Urgent, site down
- Business Critical
- Departmental Critical
- Standard Level
- Question
or North America Support Center 1431 Greenway Dr. Suite 330
Irving, TX. 75038
Support Tel: +1 (972) 580-9800 or Toll Free in the US or Canada 877-236-2666
Support Fax: +1 (972) 580-0644
Support E-mail: support@agressotravel.com Hours of Operation
6 am to 5 pm Pacific, Monday through Friday except the following holidays: | 2008 Holidays | | | New Years Day: | Tuesday, January 1, 2008 | | Labor Day: | Monday, September 1, 2008 | | Columbus Day (US) / Thanksgiving Day (Canada): | Monday, October 13, 2008 | | Veterans Day (US) / Remembrance Day (Canada): | Tuesday, November 11, 2008 | | Christmas Day: | Thursday, December 25, 2008 | | | | | 2009 Holidays | | | New Years Day: | Thursday, January 1, 2009 | | Labor Day: | Monday, September 7, 2009 | | Columbus Day (US) / Thanksgiving Day (Canada): | Monday, October 12, 2009 | | Veterans Day (US) / Remembrance Day (Canada): | Wednesday, November 11, 2009 | | Christmas Day: | Friday, December 25, 2009 |
|